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Business Continuity

Business Continuity Plan

Tri-Star Financial’s Business Continuity Planning
 
 Tri-Star Financial has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
 
Contacting Us – If after a significant business disruption you cannot contact us as you usually do by telephone at either 713-735-9200 or 800-864-9200, or by e-mail at info@tristar.us, you should call our alternative number at 281-565-0516 or go to our website at www.tristar.us. If you cannot access us through either of those means, you should contact Southwest Securities by clicking this link and using the information they provide there. it will respond to different kinds of emergency situations, e.g. nationwide shutdown, shut down of an individual exchange, outage of power grid, or area weather problems.
 
Our Business Continuity Plan – We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
 
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
 
Our clearing firm, Southwest Securities, Inc., backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions in the shortest time possible. Should you need to do so please visit their website at www.swst.com. Further, in the event of a significant business disruption, Southwest Securities will supply additional information at 866-SWS-5BCP (866-797-5227). Your orders and requests for funds and securities could be delayed during this period.
 
Varying Disruptions – Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business as soon as possible, and certainly within a matter of weeks. In a disruption affecting our business district, city or region, we will transfer our operations to a site outside of the affected area, and recover and resume operations within a month. In either situation, we plan to continue in business, transfer our operations to our clearing firm if necessary, and notify you how to contact us through our website, www.tristar.us, or at our customer emergency number, 281-565-0516. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.
 
For more information – If you have question about our business continuity planning, you can contact us at 713-735-9200 or by e-mail at info@tristar.us.